Frequently Asked Questions
Everything you need to know about OGL Move orders and services.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Please note that processing time at our warehouse may take an additional 24-48 hours.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
Are your fabrics sustainable?
Yes, OGL Move is committed to eco-friendly fashion. We use high-quality, sustainable materials like Tencel, organic cotton, and recycled synthetics to minimize our environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and Klarna.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our high-performance fabrics are designed for a snug, supportive fit.